Frequently Asked Questions

Mutes are reusable earplugs with a membrane filter that works like a second eardrum and provides effective protection to limit the sound vibration energy to our actual eardrums. All without affecting the natural sound experience.

Mutes Earplugs offer reliable protection against the onset or worsening of tinnitus. However, it is important to know that they do not reduce the volume of internal noises such as ringing in the ears and are not a cure for existing complaints. However, for people whose tinnitus is triggered by loud noises, our earplugs offer effective reduction of ambient noise and therefore relief. We have received a lot of positive feedback from customers with tinnitus who are very satisfied with using Mutes. Please note that Mutes is not a certified medical device and does not offer a cure for tinnitus, but can still provide significant benefits and relief.

We have received numerous positive feedback from users who report that our products have significantly alleviated their symptoms. Our products are carefully designed to reduce the impact of noise while ensuring that sound and speech remain clear. This can make a noticeable positive difference for people whose daily lives are negatively affected by noise, regardless of the underlying causes.

No, Mutes are not electronic. They are earplugs designed to provide excellent noise attenuation and protect your hearing - without any electronic components.

At Mutes, we set out to create the ideal earplugs that are not only affordable, stylish and comfortable, but most importantly, offer outstanding filtering quality. After trying out numerous brands ourselves and none of them fully meeting our requirements - be it in terms of sound, comfort or design - we decided to create our own earplugs. This is how Mutes was born, a product that combines all the important aspects and allows you to enjoy music and have a conversation effortlessly in noisy environments.

Mutes reduces noise levels by 20 dB, making it ideal for loud environments such as festivals, concerts or clubs. Your listening comfort is our top priority and we are happy to help you make the best decision for your needs!

These values ​​are based on two standards that both measure the sound reduction of a hearing protector. The NRR corresponds to the US standard, while the SNR corresponds to the European standard. Typically, the SNR values ​​for the same product are slightly higher than the NRR values. The difference is only in the calculation method, but both represent the same performance and functionality.

Of course! When you receive your Mutes, you will find a set of three different ear tip tips: Small (S), Medium (M) and Large (L). This selection allows you to choose the fit that best suits your ear shape and is most comfortable.

Yes, our filters use state-of-the-art membrane technology that works like a second eardrum to effectively dampen the energy of sound vibrations while maintaining sound quality.

No, Mutes Earplugs are not intended as a replacement for hearing aids.

Yes, definitely! They are not only perfect for music events, but also for many other occasions. With an attenuation of 20 dB and our special filter, they are ideal if you want to reduce disturbing noises in your environment.

Shipping and Delivery

Mutes delivers worldwide.

If you are unsure whether we ship to your country, simply email our team at support@mutes.ch. They will make sure your order gets to you!

For deliveries outside the EU, shopname BV does not charge any value added tax (VAT), GST, customs duties or other taxes. If the order value is above the duty-free limit in your country, you will have to pay the import fees yourself. If you refuse to pay the customs fees and the shipment is returned to us, we will deduct a shipping and handling fee from your refund.

Delivery times vary from country to country. For exact information on delivery times in your country, see our shipping policy .

For orders over 50 CHF we offer free shipping!

Orders over 50 CHF are always shipped free of charge.
For information on local shipping costs, please see our Shipping Policy .

If your product is lost during shipping, please contact us immediately at support@mutes.ch. We will take care of it as quickly as possible and make sure that the problem is resolved to your satisfaction. Your satisfaction is our top priority and we will do everything we can to resolve any shipping issues efficiently!

guarantees

Please check your order carefully upon receipt. If you discover any defects or damage, or if you have received an incorrect product, please contact us. Your satisfaction is our top priority and we will be happy to help you with the best possible solution.

A Mutes package contains everything you need for a great experience:

  • Mutes Earplugs
  • A durable travel case
  • Three different earplug attachments

We have a 100-day return policy. If you are within this period, please contact our customer service at support@mutes.ch to initiate a return.

You can return any product purchased from Mutes within 100 days of receipt. It is important that the product is in its original packaging and in the same condition as you received it.